Contact our office and talk to our Office Manager. If Norris Electric is liable we will file a claim and an insurance claims adjuster will contact you. You should let us know the nature of the claim, what is damaged and the approximate worth of the damage. If we feel that Norris Electric is not liable we will tell you. We will file a claim if you wish us to do so, but we will recommend that the insurance carrier deny the claim.

Oil Circuit Reclosers are circuit breakers that operate on the high voltage power lines. They are designed to break the electrical circuit during periods of excessive current as a safety procedure. This break in the electrical circuit causes a loss of service for a moment and causes the lights to blink and digital clocks to be reset. Oil Circuit Reclosers may operate for several different reasons that cannot be eliminated. These reasons may be storms, equipment failure, animals in the circuit and accidents caused by automobiles involving electrical equipment. Loose connections caused by weather, vibration and heat over time may also cause a momentary loss in service causing lights to blink and dim. Large loads starting can also cause the lights to blink. When large loads start the current supplying the load is very high, causing a momentary decrease in voltage, in turn causing the lights to blink and dim.

A brownout is a momentary sag in voltage. A short duration of voltage sag may be unnoticeable, while longer duration may be noticed by lights dimming. Extended brownouts can be damaging to motors in the home and on the farm.

A surge is an increase in voltage for a very short duration of time. Surges can occur several times during a day and are usually unnoticeable. Over time surges can be damaging to sensitive electronic equipment in the home.
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Surge protection includes a series of over voltage devices that clamp the surges in voltage and dissipates the energy to ground. It is better to have a series of surge protectors, for example one at the service entrance to the home and one where the appliance plugs into the wall outlet.

If you have an interruption in service, first check your own breakers. Next, look to see if your neighbors have power. After these checks, call our outage number with your name, account number and line location to report the interruption. We will dispatch someone just as soon as we can to remedy the problem. Often times we are already aware of the problem because someone else has called and we might be able to tell you what is happening. Other times we will not know anything until the first lineman has determined what the problem is and how to fix it.
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Sometimes our trucks may cause property damage to a member. Most times it is accidental but sometimes the only way we can make repairs is to drive in a field and destroy a section of crops. In either case Norris Electric would pay damage claims. Usually we receive calls from members that have had damages to electronic equipment due to lightning or equipment failure. Equipment failure may be when a transformer fails or when a connection works loose over the years. In either case it would have been beyond our normal control to prevent this damage and we would not be liable for damage. We are perfectly happy to provide a statement to your insurance carrier so you may collect on your homeowner\'s insurance.

urge protectors can be purchased at most electronics, hardware or retail stores. According to the Illinois Electric Council, there are several items that should be checked before buying a surge protector. The following is a checklist of features to look for when buying surge protectors.
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