Outages: 1-877-783-3221 | Contact: 1-618-783-8765
Save time and money by managing your account anytime from anywhere
Billing & Payments
Alerts & Notifications
Paperless Billing
Usage Monitoring
Important Dates to Remember
4/28/26 to 5/4/26
Payment Options Temporarily Not Available
As we change to our new SmartHub payment system, some of our payment options will not be available (such as payments, pre-pay, auto-pay and paperless billing).
We will be accepting payments via: mail in, lobby, or drop box. Payments will not post to your account until the new system is in place.
Because of this transition, late charges will be waived during this time.
04/28/2026 to 05/04/2026
Auto Payments Will Be Temporarily Down
If you are on our current Auto Pay system, please take note that we will have a grace period regarding late fees.
On our launch date 5/4/2026, please register your account in SmartHub and re-register your Auto Pay settings.
05/04/2026
SmartHub Goes Live!
Our team has been working hard to get this new system ready for you. It’s going to make managing your account easier than ever.
Please register your account using the information on this page.
Reach out to us if you have any questions.
ATTENTION Auto Pay Members
If you previously were using automatic payments with us you will need to re-enter your payment information. Instructions for how to register your account and set-up Auto Pay will be available on 05/04/2026. Letters have been mailed to all Auto Pay Members. Members who are on Draft Payments will not be affected.
What is Auto Pay Members? Members who have set up their banking information on our website.
What is Draft? Members filled out a form and sent us a copy of a void check. We pull your payment automatically the day before the due date.
Introducing SmartHub
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How can SmartHub help you control your account?
Our SmartHub mobile app and web portal will keep you informed and will show you where to save time and money on your bills.
Billing & Payments: No more waiting for your bill to arrive in the mail, access your bill at anytime from anywhere. Save time with easy payment options to avoid late fees and service interruptions.
Alerts & Notifications: Stay informed on important account events via email or text messages. Receive the information you need to make the right decisions about your account.
Paperless Billing: What if you could save some time and a tree at the same time? Activate SmartHub paperless billing, an eco-friendly way to instantly access your bill.
Usage Monitoring: Worrying about usage or surprising bill amounts can be stressful. With access to this information, you can be in control and make decisions that can help reduce your bill.
SmartHub gives you complete control over your account by giving you the tools that deliver the right information at the right time so you can make the right decisions about your account.
Other Frequently Asked Questions (FAQs)
Get Support
If you run into any questions as you explore the features of SmartHub, we will be happy to assist you with any questions!
Address: 8543 N. State Highway 130, Newton IL 62448
Phone: 618-783-8765
Email: questions@norriselectric.com